FAQs
General:
What is Equipo?
Equipo is an online team management system which allows you to manage your team quickly and effectively, and removes the typical headaches from doing so.
How much does it cost?
Equipo is completely FREE and will save you time, effort and takes the stress away of organising events by having all the information in one place.
Account Set Up:
How do I update my account details?
Simply click on your profile, you will then have the option to edit your details and profile.
I have been asked to verify my account. What does this mean?
Once you have signed up you will be sent an email verification. Go into your emails and follow the instructions. This is purely a safety measure to verify you as the user and it will only need to be done to activate your account.
How old do I need to be to have an Equipo account?
You need to be 16 and above to hold an account. Prior to 16 a parent/guardian will be in control of the account?
Will my details be given to third parties?
Equipo will never share your details or any team member details with a third party. All advertising and sponsorship on Equipo goes directly through Equipo.
Help & Support:
I’m not sure if my email notifications or mobile app notifications are coming through?
Email - Check all your folders including your inbox, spam and junk. Make sure you add Equipo to your safe senders list. All steps have been taken to ensure that using Equipo through email is safe.
Notifications - Go to settings then notifications on your smart phone and make sure notifications are switched on for the Equipo app.
One of my team members has forgotten their username or password, how do they gain access?
On the log in page there is a link for anyone who may have forgotten their username/password. Simply follow the instructions to gain access/reset the forgotten username/password.
Why can’t I find my team page?
If you’ve just registered with Equipo and can’t find your team page, please contact your team manager/administrator. Team pages are private and only those who have been invited to the team page by the manager/administrator will be able to join. Please contact your team manager/administrator to add you to the team. Once you have registered the manager/administrator will need to accept you.
Managing your team:
How do I set up a team on Equipo?
Our quick (link) set up video will take you through everything you need to know and into the world of Equipo.
Is there a limit to the number of teams I can set up?
You can create as many teams as you want over a wide variety of sports/activities/hobbies.
What if my sport does not appear on the list?
Let us know – we are updating the list all the time to incorporate as many sports/activities/hobbies as possible.
The statistic I would like to track is not available?
Use the request a stat feature within settings to let us know and we will look to incorporate it if possible.
If I update or cancel an event will everyone be notified?
Yes – all confirmed attendees will receive a notification and email to confirm the event has been updated or cancelled.
How do I edit my team name?
Click into your team, go to settings and then click on the box that says team name. Once you have edited the team name simply click the bar below that says “update settings”.
How do I delete a team?
When you go into your chosen team you will again have the option to edit that team. One of the options will be to delete that team.
How do I cancel an event from my phone?
If you created the event then simply go into that event and hit edit. You can change or cancel the event from here.
Can I assign a co-organiser to my team?
Yes. When creating a team you have the option to allow others to be an administrator of the team.
Payments:
Who does Equipo use for payments?
Equipo uses a company called stripe for payments. Stripes software allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems. Stripe is used by Booking.com and ASOS so you can be assured that your payments are safe and secure
How do I add money to my wallet?
Go to your wallet and use the deposit button to top up your balance. Once topped up your balance will update.
How do I withdraw money from my wallet?
Go to the withdraw button under the deposit tab of your wallet and withdraw all or select an amount to withdraw and fill in the bank account to which you would like the money to go into.
Can I pay for multiple events at once?
Yes – all events will be available to select under payments due.
How do I see what payments I have made previously?
Go to your wallet and select transaction history to view all previous payment and withdrawals.
How do I know how much I have in my account?
Your balance is displayed in the top right corner (website only) and also within your wallet.
Create your sports team today!
Sign up now to create your FREE account and get started on making your sports team more organised.